- Top
- FAQ
FAQ
092-406-1331
【24-hour reception】
- 【Hotel / Guest rooms】
Can I issue a receipt?
It can be issued to the address specified at the front desk.
*It cannot be issued if the payment has already been made by online payment on …Continue reading - 【Hotel / Guest rooms】
What kind of payment method is available for local payment?
The following payments are possible.
■Cash
■Credit card
(Visa, MASTER, JCB, AMEX, DINERS, UnionPay)
■PayPay,Rakuten Pay - 【Hotel / Guest rooms】
When should I pay for local payments?
You will be charged at check-in. - 【Hotel / Guest rooms】
What are the amenities
Amenities below are available in all guest rooms.
■Face towel
■Bath towel
■Shampoo
■Hair conditioner
■Body soap
■Nightwear
■Disposable slipp…Continue reading - 【Hotel / Guest rooms】
Can I extend the check-out time?
If there is a vacancy on the day, it can be extended.
*Up to 13:00.1 room 1 hour 1,100 yen(Tax included) - 【Hotel / Guest rooms】
Can you keep my luggage before check-in?
Yes.You can keep it at the front desk.It will be handed over at the front desk. - 【Hotel / Guest rooms】
What time is check-in and check-out?
Check-in is at 15:00 and check-out is at 11:00.
*It may vary depending on plan - 【Hotel / Guest rooms】
Do you have a humidifier?
Yes.All rooms have an air purifier with a humidifying function. - 【Hotel / Guest rooms】
Do you have pajamas?
Yes.We have a one-piece dress for adults.
*We do not have for children. - 【Hotel / Guest rooms】
What time is check-in?
Check-in is until 24:00 (midnight).
Even if it is past that time, we can respond by letting us know in advance that it will be late and the …Continue reading - 【Hotel / Guest rooms】
What is the cancellation fee?
Cancellation fees are as follows.
■Free up to 2 days before your stay
■The day before:20%
■On the day of arrival:80%
■Cancellation without …Continue reading - 【Hotel / Guest rooms】
Do you have a charger?
Yes.All rooms have a multi-type charger.